Refund Policy

Last updated: July 5, 2026

Certificate purchases on InnerName are processed by Creem.io, acting as Merchant of Record. Refund requests are handled by Creem — they make the final decision on any refund.

The short version

• Your certificate is generated and delivered instantly — shown on screen and emailed to you.
• Because delivery is immediate and happens with your consent at checkout, your statutory right of withdrawal under EU/UK consumer law ends once delivery begins.
• Outside of that, refund eligibility follows Creem’s standard policy for digital goods.

If something went wrong

If you were charged but never received your certificate, contact hello@innername.app and we’ll help sort it out.

Before you buy

Try the free reveal and retries before deciding to purchase a certificate.